Frequently asked questions.

Where is Amansala?

Tulum Quintana Roo, Mexico Located approximately 2 hrs south on the coast from Cancun. Click here for Google Maps.

Which airport do I fly into?

You will fly into Cancun International Airport (CUN) and will be picked up and transported to Amansala Resort in Tulum.

Do I need a passport?

Yes! If you don’t already have one, please start the process now as it will take several weeks/months. You will need a passport to attend this retreat.

What is the cancellation & refund policy for this trip?

A $500 non-refundable and non-transferable deposit is required to secure your participation in this retreat. The final balance payment is due by December 12, 2023.  All payments are final and non-refundable/non-transferable after November 1, 2023.

Do I need travel insurance?

Yes, we highly recommend it. As all payments are non-refundable, the purchase of travel insurance is strongly recommended to ensure you are covered should any unexpected event arise. A personal, political, environmental, health or weather-related incident or pre-existing medical condition may prevent or interrupt your travels.  Should you elect to not purchase travel insurance, note that you will be assuming 100% of any costs incurred for trip cancellation or trip interruption. 

Although we cannot advise on specific policies or providers, you may find this guide helpful.

How will I get to Amansala from the airport?

Once you purchase your ticket to Cancun and provide us with your flight details, Amansala will arrange transportation from the airport to Amansala for you through a reliable and comfortable service that Amansala has been using for over 10 years. We will match you up with anyone else arriving/departing around the same time to share the ride.

It takes about 80 minutes to get from the airport to Amansala.

** Ideally, your flight will arrive by 2:45pm on Jan 28 and depart at 3:45pm or after on Feb 2. **

Where will I be able to find the driver?

You will find the driver as you exit the airport and he will be holding a sign that says Amansala. Most flights come into terminal 3. You will exit the airport near Margaritaville restaurant. Your driver will be nearby waiting for you along with other women in our group who will be sharing the ride.

When should I arrive and depart?

Our first gathering will be for dinner at 6 pm on the first day, January 28. Feel free to arrive at any time and explore Amansala or just relax and enjoy. Plan to depart mid-morning on the last day to catch mid-afternoon flights on Feb 2.

● Official check-in is 2:00 PM

● Official check-out is 12:00 PM

Are all meals included? What kind of food does Amansala serve?

Yes, all meals and snacks are provided, aside from one dinner which we have the option to go off-premise for. Your meals begin with a 3 pm snack on arrival day. Arrival lunch is not included, but you can order from Amansala’s menu if you arrive early and you can do so at any time during your stay if you are hungry (beyond the meal plan) and charge to your personal tab.

Amansala serves lots of fresh fruits and veggies, fresh local fish, and chicken. The meal plan is based on the philosophy of “from the earth to your plate”, avoiding preservatives and processed foods.

The kitchen is open all day and can prepare you a healthy snack whenever necessary. Amansala can also accommodate dietary restrictions and requests.

Every meal is served with a delicious fresh juice or flavored water of the day. Smoothies, juices, and other drinks along with espresso, margaritas, wine, and beer can be ordered at any time, placed on your bill, and taken care of at the time of check out.

Please let us know ahead of time if you have any dietary requirements/allergies or things that we should be aware of.

Will there be alcohol and coffee?

Yes, both alcohol, coffee, and other caffeinated beverages are available. Our motto is moderation, not deprivation and this is your retreat. If you have specific goals, such as giving up caffeine, we can work with you on this during your stay. If you are looking for a margarita, Amansala makes a delicious one! However, alcohol is *not* included in the price of the retreat.

Are all levels of yoga welcome, from beginning to more advanced?

Yes, all levels are welcome and all classes are optional. A variety of yoga classes will be offered throughout the retreat. You will find that wherever you are in your practice you will get just what you need out of the yoga classes on this retreat. 

What should I bring?

As there will be daily yoga classes, comfortable activewear is a must. Other optional activities may include Mayan ruin adventures, so bring closed-toed walking shoes. Make sure to bring swimwear as well! And a hat and reef-safe sunscreen are always ideal! Amansala provides yoga mats, but you are welcome to bring your own if you prefer.

Will there be downtime?

Yes, there will be plenty of time to enjoy the retreat space. You can use this time as you please (reading by the pool, exploring around Tulum or the local cafes and beaches or you can even get some work done if you need to!) If you decide to leave the resort we ask that you let us know before you go and bring a buddy!

Will it be mandatory to participate in all activities during the retreat?

This is your retreat, and while we encourage everyone to participate if you decide to opt-out of any activity, it is totally up to you and we respect your choice to do so. We just ask that you check in with us and let us know.

Are additional spa treatments available?

Yes. You can book an additional massage or spa treatment. Please let us know if you are interested and we will help coordinate. Additional massages, facials, or reflexology will be $90 per hour.

12 hours notice is required on all spa service cancellations including, but not limited to: massages and facials.

How do I pay for extras?

Each guest, even if sharing a room will have their own individual tabs that can be paid at check out with a Visa, MasterCard, American Express, or Cash.

When possible, it is preferred that you pay in cash (US$ or Pesos) for all incidentals (ie: extra spa services, gratuity, etc) . There are ATMs in town should you need additional cash once you arrive. Cash is much more readily accepted in the area.

Most restaurants and stores will take US dollars. The exchange rate may vary. Most places will NOT take Credit Cards. Cash is best and there are several ATM machines located in Tulum by international banks. Based on our experience, we recommend bringing as much cash as you think you might need and keeping it in the safe in your room. Local vendors and artists walk the beach with their beautiful jewelry, crystals, and other items that can be purchased for cash. We recommend friendly price negotiations! All of your charges at Amansala’s bar, restaurant, and gift shop can be paid for with credit card. We do not recommend using the smaller ATM’s not associated with an official bank.

Is internet access available?

Yes, there is free, open wifi available at Amansala. Our group will stay connected by way of Whatsapp, a free messaging and video calling app that we recommend for keeping in touch with loved ones during your stay to avoid international charges.

If you would like to fully or partially detox from devices during your retreat please let us know and we will be happy to support you!

Are there shopping areas near Amansala?

Tulum has amazing shops on the beach, with many high-end boutiques and local designers. There are plenty of shops on the main road for you to discover and treat yourself. Many local artist sell jewelry, art, macrame, wooden toys, etc on the beach. We suggest bringing cash which can be kept in a safe in your room for these purchases if you are interested!

Is there a grocery store nearby?

Should you need anything, there is a large market and pharmacy about a 15-minute bike ride or a 5-minute taxi ride from Amansala. Please let us know if you decide to leave the resort and venture into town.

Is there an English-speaking doctor available?

There is a reliable English-speaking doctor who can make house calls for a charge of $180 if anyone should require medical assistance.

Do I need a special converter for my electronics?

No. All outlets are standard US wattage.

Can I bring my hairdryer?

No, Amansala runs on solar power and the surge from a hairdryer can blow our systems.

Are there refrigerators in the rooms?

No. If you have specific food items or medicine that needs to be refrigerated, there is space available in the refrigerator in the kitchen.

Is there a laundry service?

No, Amansala does not offer these services.

Is there air conditioning?

Yes, all rooms are air-conditioned from 9 pm-8 am. If you would like air conditioning 24/7 you can request it for an additional fee. All rooms have ceiling fans.

Is there a gym?

Amansala has workout rooms, yoga shalas, and a sweat shack on the beach with weights, but does not have a gym.

What is the weather in Tulum in January?

Daily high temperatures are around 83°F, rarely falling below 76°F or exceeding 88°F.